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Delivery
We ship all across the country(India).
Delivery charges Applicable, (Terms Condition Apply).
During sales And promotio period delivery time may be longer than ussual,
During festive season ddelivery time may be longer than ussual.
Return
We assured you will love the product you have ordered, in rare case that you do not, you may return your purchase if your product arrived defective or damaged, we are more than happy to arrange for another solution or replacement. Please note the defects and damage must be reported as when the product is delivered.
Our agent person will inspect at the time of delivery with images of damage & defect.
Time period: Funds are issued 7 working days after the item is been inspected and received, All you need to do is drop an email at help@royaloutdoorfurniture.com or call on our customer service number
Your refund will equal the merchandise price, less the return shipping cost (any shipping, loading, unloading, packaging and handling paid at the time of purchase will also be withheld)
Disclaimer 1: All our products are edited and photographed in lighting for clarity. This may result with minor difference in design & Colour due to editing /lighting effect which is not considered as defect.
Disclaimer 2: Most of the Furniture Products are crafted by hand and polished using traditional skills. minor deference in size, design & Colour are an built-in character of the handcrafted products and should not be considered as defects.
BEFORE DELIVERY:
An order can be cancelled within 24 Hours of order. A cancellation fee of 6% will be charged. the few exceptions that can't be returned as in Personalized or customized items, Non-Returnable item, used items
1. Can furniture be left outside all year round?
Yes, all our furniture can be left outside for the entire year, however we do suggest our customers to buy a protective covers for the furniture since the cover provides excellent protection from the elements. And we also strongly advise that every cushion should not be kept underneath your protective cover otherwise the cushion might become water stained.
2. Is the cushions machine washable?
Yes, all the cushions can be wahsed by machine, we recommend you to wash your covers on a low temperature around 30*c. In addition we advice not to dry your cushions on a radiator or tumble dry. This will cause the cushion covers to shrink.
3. Does the product fade in sunlight?
No, all our products come with UV PROTECTION to make sure it doesn't fade away by the sunlight. Resulting in years of enjoyment.
4. How to take care furniture?
We advice cleaning the furniture without the cushion for the first year. With the help of brush remove leaves & debris. Use warm, soap water and soft clothes to wipe up the dirt. After the dirt has been removed we advise you to rinse your furniture.
5. Is the furniture fully assembled?
Yes, all our products are fully assembled, only the table requires the assemble
6. Is it a Tempered Glass?
Yes, all our glasses are tempered for your safety.
