Omg Furniture

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Refund Policy

Overview

Our refund and returns policy lasts 10 days. If 10 days have passed since your purchase, we can’t offer you a full refund or exchange.

A refund will take 10 working days time. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

  • Gift cards
  • Downloadable software products
  • Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

  • Book with obvious signs of use
  • CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 10 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at {email} for questions related to refunds and returns.

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Delivery & Return

Delivery
We ship all across the country(India).
Delivery charges Applicable, (Terms Condition Apply).
During sales And promotio period delivery time may be longer than ussual,
During festive season ddelivery time may be longer than ussual.
Return
We assured you will love the product you have ordered, in rare case that you do not, you may return your purchase if your product arrived defective or damaged, we are more than happy to arrange for another solution or replacement. Please note the defects and damage must be reported as when the product is delivered.
Our agent person will inspect at the time of delivery with images of damage & defect.
Time period: Funds are issued 7 working days after the item is been inspected and received, All you need to do is drop an email at help@royaloutdoorfurniture.com or call on our customer service number
Your refund will equal the merchandise price, less the return shipping cost (any shipping, loading, unloading, packaging and handling paid at the time of purchase will also be withheld)
Disclaimer 1: All our products are edited and photographed in lighting for clarity. This may result with minor difference in design & Colour due to editing /lighting effect which is not considered as defect.
Disclaimer 2: Most of the Furniture Products are crafted by hand and polished using traditional skills. minor deference in size, design & Colour are an built-in character of the handcrafted products and should not be considered as defects.
BEFORE DELIVERY:
An order can be cancelled within 24 Hours of order. A cancellation fee of 6% will be charged. the few exceptions that can't be returned as in Personalized or customized items, Non-Returnable item, used items

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Product Maintenance

1. Can furniture be left outside all year round?
Yes, all our furniture can be left outside for the entire year, however we do suggest our customers to buy a protective covers for the furniture since the cover provides excellent protection from the elements. And we also strongly advise that every cushion should not be kept underneath your protective cover otherwise the cushion might become water stained.
2. Is the cushions machine washable?
Yes, all the cushions can be wahsed by machine, we recommend you to wash your covers on a low temperature around 30*c. In addition we advice not to dry your cushions on a radiator or tumble dry. This will cause the cushion covers to shrink.
3. Does the product fade in sunlight?
No, all our products come with UV PROTECTION to make sure it doesn't fade away by the sunlight. Resulting in years of enjoyment.
4. How to take care furniture?
We advice cleaning the furniture without the cushion for the first year. With the help of brush remove leaves & debris. Use warm, soap water and soft clothes to wipe up the dirt. After the dirt has been removed we advise you to rinse your furniture.
5. Is the furniture fully assembled?
Yes, all our products are fully assembled, only the table requires the assemble
6. Is it a Tempered Glass?
Yes, all our glasses are tempered for your safety.